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1. How do I pay my city water bill?

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2. How do I get a new trash can lid?

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3. How do I apply for a job with the City?

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4. My trash didn't get picked up, what should I do now?

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5. How do I get a garage sale permit?

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6. How can I see the agenda for an upcoming City Council or Board meeting?

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1. Who can get a card?

Anyone can get a card.

2. Do I need an ID to apply?

Yes, a valid government-issued ID is required to borrow physical items. This can include a driver's license, passport or Department of Defense card. (Student cards are assigned through the school.) No ID? Ask staff what other options are available.

3. When will I get my card?

You can pick up your new card at the Library location when you visit.

4. How do I update my information?

Access your account under "My Account" from the main page. If you need help, please call 757-382-8300 or visit your local library.

5. Will my card expire?

Yes, your card will expire. This helps us keep your records up to date. To renew your card call 757-382-8300 or visit your local library.

6. Are there any fees?

Library cards are free. In order to continue sharing items with the community, a fee is charged for lost or damaged items. Learn more about it at the page for Policy 1002 - Charges for Materials.

7. How long may I borrow an item?

Most items are due three weeks after checkout. If you'd like to keep an item longer, you may be able to renew twice.

8. How do I renew an item?

Renew items through "My Account." If you need help, please call 757-382-8300 or visit your local library. Some items from special collections are not eligible for renewals: Interlibrary Loan, Library of Things.

Renewals are not available for items on hold for another user.

9. How do I request an item?

Look through our catalog to place an item on hold. Request to add an item to our collection from My Account. Need help? Please call 757-382-8300 or visit your local library.

10. What do I do if I lose my card?

Access "My Account" to deactivate your card. Review your account. If you need help please call 757-382-8300 or visit your local library.

11. What if I forget my PIN?

Your PIN may be reset from the My Account page.

12. Where do I pay fo my fines/fees?

Chesapeake Public Library is now fine-free. Fees are only charged for lost or damaged items. Pay online anytime using SmartPay.

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1. What is a Seed Library?

A seed library supports sustainability and food security by providing community access to a variety of seeds, at no cost. Seeds include donated and open-pollinated vegetable, herb and flower varieties.

2. What seeds are available?

Availability changes as new seeds are donated and others find homes. View a list of the seeds (PDF).

3. How do I check out seeds?

Request up to three seed packets from the Seed Library. Visit Major Hillard Library and complete a seed request form. Call Major Hillard Library to request a seed delivery to any Chesapeake Public Library. Please allow 3 to 5 business days for delivery.

4. How many seeds are in each packet?

Each packet contains roughly enough seeds for 3 to 5 plants. Not all seeds germinate, most packets contain 10 to 15 seeds.

5. Do you have directions for growing seeds?

The Seed Library has information on how to grow different seeds. More information can be found on the Seed Library page.

6. How can I help the Seed Library grow?

Donate seeds. We prefer open pollinated or heirloom varieties. Please include common name, type and variety, name of grower and date of harvest.

7. Can I help?

Lend your expertise. Teach a workshop. Donate seeds. Contact Major Hillard Library to get started.

8. How can I make my community more sustainable?

Visit Resilient Chesapeake for environmental allies, emergency resources and tools.