POLICY #1001
EFFECTIVE DATE: FEBRUARY 1, 2019
UPDATED: FEBRUARY 17, 2022
SUBJECT: LIBRARY CARDS

PURPOSE: To detail card type, renewal, loan limits as well as fees associated with application and renewal requirements for the Chesapeake Public Library (CPL) cards.

POLICY:
A CPL Card allows card owners to check out books, music, movies and more from all locations in Chesapeake. At chesapeakelibrary.org, card owners can access digital materials and online resources twenty-four (24) hours a day.
Individuals are limited to one (1) CPL card type per person. Library cards are issued until fifteen (15) minutes before closing; exceptions may be made by Library staff.
Applicants of all ages must be physically present to receive library cards.


Verification: Traditional library cards and CPL Limited cards will be issued to eligible applicants upon completion of library card application and presentation of government-issued identification. E-cards will not require identification.

Types of Cards:

Traditional Library Cards

Traditional Library Cards require in-person presentation of a government-issued identification with no previous CPL card on record. Patrons under 16 years of age must have a guardian present to receive a traditional library card.
Loan Limits: 30 Items
Three (3) week loan period for materials in the general collection: books, magazines, DVDs, music CDs, books on CD, etc. Loan periods for holidays, scheduled Library closures and inclement weather are globally adjusted.
Holds: 15 items at one time
Processed holds will be held for five (5) days. Hold periods for holidays, scheduled Library closures and inclement weather are globally adjusted. Book drops are available twenty-four (24) hours a day. (Library staff make every effort to process book drops in a timely manner, but it is the responsibility of the patron to ensure the materials are returned properly. Leaving materials outside the book drop does not ensure proper return.)
Item Renewal: Items may be renewed a max of two (2) times, unless item is on hold for another patron or in a special collection. Accounts with balances of $50.00 or more and/or accounts with a fee amount more than ninety (90) days old are blocked from borrowing additional materials, using many online resources and renewing materials online.
Fees: Traditional cards will not be charged overdue fees, but will be subject to lost item or damaged item charges.

CPL Limited Cards

CPL Limited cards may be issued at library branches to anyone.
Loan Limits: 5 Items
Loan Period: Three (3) week loan period for materials in the general collection: books, magazines, DVDs, music CDs, books on CD, etc. One (1) video game may be borrowed at one time. Loan periods for holidays, scheduled Library closures and inclement weather are globally adjusted. Book drops are available twenty-four (24) hours a day. (Library staff make every effort to process book drops in a timely manner, but it is the responsibility of the patron to ensure the materials are returned properly. Leaving materials outside the book drop does not ensure proper return.)
Item Renewal: Items may be renewed a max of two (2) times, unless item is on hold for another patron or in a special collection. Accounts with balances of $50.00 or more and/or accounts with a fee amount more than ninety (90) days old are blocked from borrowing additional materials, using many online resources and renewing materials online
Holds: 5 items at one time
Fees: CPL Limited cards will not be charged overdue fees, but will be subject to lost or damaged item charges. CPL Limited cards will go into blocked status, rendering card holders unable to check out further library materials, until accounts are cleared of overdue items.

E-cards

E-cards are available without identification. Patrons may be issued e-cards that will allow access to online resources by visiting any library branch, and presenting their name and date of birth to Library staff.
E-cards are for online resources only.


Business Cards

Licensed or non-profit groups, including daycares and classrooms, are eligible for Business Cards. Business Cards require the personal information of two (2) representatives who will assume fiscal responsibility for borrowed items.
Loan Limits- 30 items
Loan Period: Five (5) week loan period for materials in the general collection: books, magazines, DVDs, music CDs, books on CD, etc. Loan periods for holidays, scheduled Library closures and inclement weather are globally adjusted. Book drops are available twenty-four (24) hours a day. (Library staff make every effort to process book drops in a timely manner, but it is the responsibility of the patron to ensure the materials are returned properly. Leaving materials outside the book drop does not ensure proper return.)
Item Renewal: Items may be renewed a max of two (2) times, unless item is on hold for another patron or in a special collection. Accounts with balances of $50.00 or more and/or accounts with a fee amount more than ninety (90) days old are blocked from borrowing additional materials, using many online resources and renewing materials online
Holds - 15 items at one time
Fees- Business Cards will not be charged overdue fees, but will be subject to lost or damaged item charges.


STOLEN CARDS:

Card owners, legal guardians and parents are responsible for payment of fees for interlibrary loan, lost, damaged or stolen materials. In the event a card is stolen and material is checked out and not returned, the card owner is responsible for the payment of those materials, unless a Police Report has been filed and is provided to Library staff. It is the responsibility of card owners to alert the Library if a card has been stolen.


CARD RENEWALS:

In order to ensure Library records remain accurate, card owners may be periodically asked to update their information. In order to update the patron’s account in the computer, patrons must call or come in and confirm Library records are correct. Any change in patron information by library staff requires an in-person library visit with proof of requested change. Patrons who borrow at least one item or use one online resource within three years will not need to renew their card.
It is the responsibility of the account holder to update their information; failure to do so does not exempt them from fees accrued on their account.
A library card and PIN (Personal Identification Number) or a valid photo ID are required to access library accounts, check out materials, place materials on hold, and use public computers. Only those patrons whose name appear on the account or have established a relationship in the system are able to access materials.